Catalina: macOS Support Essentials 10.15

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Duration: 3 days
Time: 9am - 5pm
Curriculum: Includes Apple Training Book


Course Description

macOS Support Essentials 10.15 is a three-day course that teaches the best ways to support macOS Catalina users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience.

Who Should Attend?

  • People who manage computer networks or computer labs that run macOS
  • People who support Mac users

What You Will Learn

  • How to use macOS Catalina tools and resources to troubleshoot macOS Catalina
  • macOS Catalina features and functionality, including how to find more information
  • How to prepare for Apple Certified Support Professional (ACSP) 10.15 certification


  • macOS familiarity
  • Basic computer navigation skills


Demonstrate your knowledge by passing the macOS Support Essentials 10.15 exam and earning the Apple Certified Support Professional 10.15 certification.

Course Outline

Installation and Configuration

  • Participants learn to update, upgrade, and reinstall macOS Catalina, then set up and configure macOS on an individual Mac.
  • Participants are introduced to the command-line interface and macOS Recovery.
User Accounts
  • Participants learn to manage user accounts and user home folders. They also learn about macOS security and password management.
File Systems and Storage
  • Participants learn to manage file systems, storage, encryption, permissions, and file sharing.
Data Management
  • Participants use hidden items, shortcuts, file archives, metadata, and Spotlight. They also learn to manage system resources and Time Machine.
Applications and Processes
  • Participants install, manage, and troubleshoot apps, and manage documents.
Network Configuration
  • Participants manage basic and advanced network settings and troubleshoot network issues.
Network Services
  • Participants manage network services, host sharing, and a personal firewall.
System Management
  • Participants manage printers and scanners, then troubleshoot peripherals, startup, and other system issues.