Mojave: macOS Support Essentials 10.14

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Duration: 3 days
Time: 9am - 5pm
Curriculum: Includes Apple Training Book


Course Description

macOS Support Essentials 10.14 is a three-day course that describes the best ways to support macOS Mojave users. The course includes lectures and hands-on exercises that provide real-world experience.

Who Should Attend?

  • People who manage computer networks or computer labs that run macOS
  • People who support Mac users

What You Will Learn

  • How to use macOS Mojave tools and resources to troubleshoot macOS Mojave
  • macOS Mojave features and functionality, including how to find more information about macOS Mojave
  • How to prepare for Apple Certified Support Professional (ACSP) 10.14 certification


  • macOS knowledge
  • Basic computer navigation skills


Demonstrate your knowledge by passing the macOS Support Essentials 10.14 exam and earning the Apple Certified Support Professional 10.14 certification.

Course Outline

Part 1: Installation and Configuration

  • Install macOS Mojave
  • Set Up and Configure macOS
  • Use macOS Recovery
  • Update macOS Software
Part 2: User Accounts
  • Manage User Accounts
  • Manage User Home Folders
  • Manage System Security
  • Manage Keychain Access
Part 3: File Systems and Storage
  • Manage File Systems and Storage
  • Manage FileVault
  • Manage Permissions and Sharing
Part 4: Data Management
  • Use Hidden Items, Shortcuts, and File Archives
  • Manage System Resources
  • Use Metadata and Spotlight
  • Manage Time Machine
Part 5: Applications and Processes
  • Install Applications
  • Manage Documents
  • Manage and Troubleshoot Applications
Part 6: Network Configuration
  • Manage Basic Network Settings
  • Manage Advanced Network Settings
  • Troubleshoot Network Issues
Part 7: Network Services
  • Manage Network Services
  • Manage Host Sharing and the Personal Firewall
Part 8: System Management
  • Troubleshoot Peripherals
  • Manage Printing and Scanning
  • Troubleshoot Startup and System Issues