Mojave 101: macOS Support Essentials 10.14

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Schedule
Duration: 3 days
Time: 9am - 5pm
Curriculum: Includes Apple Training Book

Mojave 101

Course Description

macOS Support Essentials 10.14 is a three-day course that describes the best ways to support macOS Mojave users. The course includes lectures and hands-on exercises that provide real-world experience.

Who Should Attend?

  • People who manage computer networks or computer labs that run macOS
  • People who support Mac users

What You Will Learn

  • How to use macOS Mojave tools and resources to troubleshoot macOS Mojave
  • macOS Mojave features and functionality, including how to find more information about macOS Mojave
  • How to prepare for Apple Certified Support Professional (ACSP) 10.14 certification

Prerequisites

  • macOS knowledge
  • Basic computer navigation skills

Certification

Demonstrate your knowledge by passing the macOS Support Essentials 10.14 exam and earning the Apple Certified Support Professional 10.14 certification.

To register for an exam

  1. Register for a Tech ID.
  2. Call MC Services at 262-522-6950 locally or toll free 800-453-8106 to register for your exam.

Course Outline

Part 1: Installation and Configuration

  • Install macOS Mojave
  • Set Up and Configure macOS
  • Use macOS Recovery
  • Update macOS Software
Part 2: User Accounts
  • Manage User Accounts
  • Manage User Home Folders
  • Manage System Security
  • Manage Keychain Access
Part 3: File Systems and Storage
  • Manage File Systems and Storage
  • Manage FileVault
  • Manage Permissions and Sharing
Part 4: Data Management
  • Use Hidden Items, Shortcuts, and File Archives
  • Manage System Resources
  • Use Metadata and Spotlight
  • Manage Time Machine
Part 5: Applications and Processes
  • Install Applications
  • Manage Documents
  • Manage and Troubleshoot Applications
Part 6: Network Configuration
  • Manage Basic Network Settings
  • Manage Advanced Network Settings
  • Troubleshoot Network Issues
Part 7: Network Services
  • Manage Network Services
  • Manage Host Sharing and the Personal Firewall
Part 8: System Management
  • Troubleshoot Peripherals
  • Manage Printing and Scanning
  • Troubleshoot Startup and System Issues

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