Snow 101: Mac OS X Support Essentials 10.6
| Register Now Please select a date. | Schedule Wednesday, September 8, 2010 Tuesday, October 5, 2010 Wednesday, November 17, 2010 Wednesday, January 5, 2011 Wednesday, March 9, 2011 Wednesday, May 11, 2011 Wednesday, July 6, 2011 |  |
| Cost: $1,500 Duration: 3 days Time: 9am to 5pm Curriculum: Includes Apple Training Book | ||
Snow 101
Course Description
Mac OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.
Who Should Attend?
- Help desk specialists, technical coordinators, service technicians, and others who support Mac users
- Technical support personnel in businesses that use Macs for general productivity or creative design
- Technical coordinators or power users who manage networks of computers running Mac OS X - such as teachers and technology specialists who manage classroom networks or computer labs
What You Will Learn
- The troubleshooting process and how to become more efficient with available tools and resources
- Mac OS X 10.6 features in depth, including how to find additional information
- How to prepare for Apple Certified Support Professional certification
Prerequisites
Students should have the following prerequisite knowledge prior to attending this course:
- Basic Mac OS X knowledge
- Basic troubleshooting experience
Certification
Demonstrate your knowledge by passing the Mac OS X Support Essentials 10.6 exam and earning Apple Certified Support Professional (ACSP) 10.6 certification. This exam also counts as an elective towards Apple Certified Media Administrator certification.
To register for an exam
- Register for a Tech ID.
- Call MC Services at 262-522-6950 locally or toll free 800-453-8106 to register for your exam.
